Privacy policy

Effective Date: 01-11-2025

This Privacy Policy describes how Reximaa Import Export (“we”, “our”, “us”) collects, uses, stores, discloses, and protects your personal information when you visit or make a purchase from https://grabiostore.com (the “Website”).

By using this Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Website.

1. Legal Compliance

This Privacy Policy is prepared in accordance with:

  • The Information Technology Act, 2000

  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

  • The Consumer Protection Act, 2019

  • Applicable Indian data protection and e-commerce regulations

2. Information We Collect

a) Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

b) Transaction Information

  • Products purchased

  • Order history

  • Payment method (we do not store card or UPI details)

c) Technical & Usage Data

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

  • Cookies and similar technologies

d) Communication Data

  • Emails, WhatsApp messages, or contact form submissions sent to our support team

3. Sensitive Personal Data

We do not collect or store sensitive personal data such as:

  • Debit or credit card numbers

  • UPI PINs

  • Bank account details

  • Passwords or OTPs

All payments are processed securely through PCI-DSS compliant third-party payment gateways.

4. Purpose of Data Collection

We collect and use your information for the following purposes:

  • Processing and delivering orders

  • Sending order confirmations and delivery updates

  • Providing customer support

  • Managing returns, refunds, and warranty claims

  • Improving Website performance and user experience

  • Preventing fraud and unauthorized transactions

  • Sending promotional communications (only if you opt in)

5. Cookies & Tracking Technologies

We use cookies to:

  • Remember user preferences

  • Enable cart and checkout functionality

  • Analyze website traffic and performance

You may disable cookies through your browser settings; however, some features of the Website may not function properly.

6. Data Sharing & Disclosure

Your information may be shared only when necessary with:

  • Courier and logistics partners for delivery

  • Payment gateway providers for transaction processing

  • Technology and customer support service providers

All third parties are contractually bound to maintain confidentiality and use data only for authorized purposes.

We do not sell, rent, or trade your personal information to unauthorized third parties.

7. Data Retention

We retain personal information:

  • Only for as long as required to fulfill the purposes outlined in this policy

  • To comply with legal, tax, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymized.

8. Data Security

We implement reasonable security practices including:

  • Secure servers and encrypted systems

  • Restricted access to personal data

  • Use of trusted technology partners

While we take strong precautions, no method of transmission over the internet is 100% secure. By using the Website, you acknowledge this risk.

9. Your Rights

As a user, you have the right to:

  • Request access to your personal data

  • Request correction or updating of inaccurate data

  • Withdraw consent for marketing communications

  • Request deletion of personal data (subject to legal obligations)

Requests can be made by contacting us using the details below.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of external websites. Please review their privacy policies independently.

11. Children’s Privacy

This Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time.
Changes will be effective immediately upon posting on the Website. Continued use of the Website constitutes acceptance of the revised policy.

13. Grievance & Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact us:

Company Name: Reximaa Import Export
GST Number: 27AOSPD7784G1ZC
Website: https://grabiostore.com
Address: Vision One Mall, Bhumkar Chowk Road, Wakad, Office No. 306, Pune – 411033, Maharashtra, India
Email: reximaapremium@gmail.com
WhatsApp: https://wa.me/917249193214
Customer Support Hours: Monday to Saturday (09:00 AM – 06:00 PM)
(WhatsApp Chat and E-mail)